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Find answers to common questions below, or contact our support team.

License Key Credits Billing Technical General

Frequently Asked Questions

License Key Activation

Go to dream100ai.com/dream100ai-app, click Upgrade in the top-right, scroll down and click "Already purchased? Activate your license key", paste your key and click Activate.
Check your spam folder. If it's not there, use the "Didn't receive your email? Resend license key" link in the Upgrade modal to have it resent.
Make sure you're pasting the full key (e.g. ENT-XXXX-XXXX-XXXX). Contact support if the issue persists.

Credits

Credits are consumed when you use AI features like Dream100 generation, Market Validation, and Content Agent. Each action costs 1-5 credits depending on the feature.
AI features are paused until you top up. Your data and settings are never deleted.
Click the credits pill in the top bar or use the Buy Credits button. Credit packs are added instantly after purchase.

Billing

All major credit cards via Stripe. Payment is secured by Stripe.
Email support at dream100ai.com/support. Cancellations take effect at the end of the billing period.
We offer a 7-day refund on the Entrepreneur Lifetime plan if you haven't used more than 50 credits. Contact us via the support page.

Technical

Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows). If the issue persists, clear your browser cache or try a different browser.
Dream100 AI saves data locally in your browser. Make sure you're using the same browser and device. Use JSON Backup regularly to prevent data loss.
Make sure you have credits available and an active license. If you're using your own API key, check it's valid in the Export tab.

General

Your ICP and prospect data is stored locally in your browser. Cloud sync is encrypted and access-controlled by your license key.
Yes. Use the EN / NL / DE toggle in the top-right header to switch languages.
Yes. Use JSON Export to back up your data and import it on another device. Cloud sync (available on paid plans) keeps devices in sync automatically.
Technically yes, but be aware that all users of the same key share the same data and credits. On paid plans, data is synced to the cloud — so changes made by one person overwrite changes made by another (last save wins). For team use, we recommend a separate license per person.

Watch Support Videos

Quick walkthroughs to help you activate, set up, and get more from Dream100AI.

Getting started with Dream100AI

A short overview of the app, workspace, and first steps.

Setting up Dream Client Bleuprint

Let AI help you finetune your Ideal Customer Profile

How to generate Dream100 List

Get your Dream100 entries in minutes

Dream100 Pipeline Management

All your Dream100 entries in one unified overview

Your Habit Feed

Keep the momentum going with daily actions supported by AI

Content Tools

Generate social posts, lead magnets, email sequences and a 90-day content plan - powered by your Dream Client Blueprint.

Competitor Analysis

Track and analyze companies that compete for the same buyers
AI Generate ＋ Add manually 

Strategy Dashboard

Attention stacking progress & next actions

Import & Export

Export your full list or filtered selections to Excel, CSV or JSON. Share with your team, use it as the foundation for your outreach.

Running Snapshots

Test your Dream Cliant Bleuprint set-up with aSnapShot

Dream100 Bleuprint Report

Professional PDF-ready overview of all your Dream 100 prospects organised by category.

Reports

Generate strategic documents from your Foundation set-up and Dream 100 data

Feature Guides

In-depth guides

Step-by-step explainers for every major feature in Dream100AI.

Lookalike Customers

How to use reference clients to surface and prioritise look-alike prospects.

Read guide →

AI Suggestions & Validation

How to use AI to complete your ICP and improve your persona resonance score.

Read guide →

Signals

How to use buying signals to time your outreach and personalise your message.

Read guide →

ABM account penetration system

How to systematically penetrate Tier 1 accounts with intelligence, cadences, and multi-contact outreach.

Read guide →

ROI Engine

How to build a defendable business case and presentation deck for any target account.

Read guide →

Agency & Team

Multi-workspace management for agencies and teams working across multiple clients/concepts - all from one Command Base.

Read guide →

Still need help?

Can't find your answer? Send us a message and we'll get back to you within 1 business day.

Contact Support

Our team reads every message and responds within 1 business day.

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